Frost Eiendom AS – Privacy Policy
When you become a customer of Frost Eiendom AS, we ask you to provide certain personal information. We need this information to be able to offer you a rental agreement. We also process your personal data while you are—and after you have been—our tenant. This is necessary to fulfill our agreements with you, comply with legal obligations, and provide you with efficient, high-quality service. We take all necessary precautions to protect your personal information in accordance with applicable laws and regulations.
Below, you’ll find more information about what personal data we collect, why we collect it, and your rights regarding our data processing.
Why We Process Your Personal Data & What Information We Collect
We process personal data to deliver the services you expect and to fulfill legal requirements.
This means we process your personal information when:
- You have entered into—or are considering entering into—a contract with us.
- You have given consent for us to use your personal data for a specific purpose.
- We have a legal obligation to process your personal data.
ypical personal data we collect and process includes:
- Basic personal details (e.g., name, address, national ID number)
- Education or occupation information
- Information about your family or household
- Bank account number
- Financial information, where consent is given (e.g., credit evaluations)
- Identity documents (e.g., copy of passport, driver’s license, or other ID)
Sensitive personal data:
We only process sensitive data—such as health information—when it’s relevant to your tenancy and only after you have explicitly consented.
When and How We Process Your Personal Data
Your data may be processed for the following purposes:
- Customer service and administration
- Sending relevant marketing materials
- Developing services and business operations
- Identifying and arranging the deposit account
- Fulfilling legal requirements
We retain personal data only as long as necessary for these purposes. For example, data processed based on your consent will be erased if you withdraw consent. Data processed to fulfill an agreement will be deleted when the agreement ends and all obligations are met.
In certain cases, we may be legally required to retain personal data even after the rental relationship has ended—let us know if you’d like more information.
Where Do We Obtain Your Personal Data?
We collect most of your personal data directly from you or through your interactions with us, such as:
- Filling out forms (e.g., rental applications, inquiries, error reports)
- Submitting documents to us
- Calling us (we will inform you if calls are recorded)
- Using our website, app, or services
- Participating in customer surveys or promotions
Who Has Access to Your Personal Data?
Your personal data is handled confidentially within our organization and only accessible to those with a legitimate need. We do not share your data with third parties unless required for legal reasons or with your consent.
Examples of when data might be shared:
- Performing credit checks for a rental guarantee ahead of lease agreement
- Handling deposit payments via a bank
- Managing parking space rentals for our sister company
- In IT development, hosting, or support contexts—always with data processor agreements to ensure privacy and security applies
Where Is Your Personal Data Stored?
Personal data processed by Frost Eiendom AS is stored on servers located in Norway and/or within Europe.
Your Rights
Access:
You have the right to request access to your personal data, including its source, purpose, retention period, and any recipients if data is shared, subject to legal restrictions or privacy considerations.
Correction or Deletion:
If your data is inaccurate, incomplete, or irrelevant, you can request correction or deletion—though certain exceptions may apply.
Restriction:
You may request limited processing—where data is stored but not used—under specific conditions.
Withdrawal of Consent:
You can withdraw your consent at any time, which may affect your access to certain services (e.g., Frost Pluss benefits). Withdrawing consent does not affect lawfulness of prior processing done under consent.
Contact & Complaint Procedure
If you wish to exercise any of the above rights or have questions, please contact us. We strive to respond promptly.
Frost Eiendom AS Hornebergvegen 7A
7038 Trondheim
Phone: 73 96 97 00
Email: eiendom@frost.no
Please note: Email is unsecured—do not send sensitive or confidential information through email.
If you believe our data processing does not align with this policy or applicable laws, and our internal privacy officer’s response is unsatisfactory, you may submit a complaint to the Data Protection Authority (Datatilsynet). Visit their website for more information.
We periodically update this policy in response to new services or legal changes. The latest version will always be available on our website.
Changes
If there are changes in our products and services, or in the regulations concerning the processing of personal data, this may lead to updates in the information provided here. Updated information about such changes will always be made easily available on our website.