Min side

Practical Information – Ola Frosts veg 1–5

  • For Tenants

    On Min Side (via hybel.no), you can check the status of your invoices, update your personal information, and much more.

  • Emergency Situations

    When should you contact Frost Eiendom (phone: 73 96 97 00)?

    • In case of emergencies, Monday–Friday between 08:00 and 16:00.

    • Maintenance requests should go through the switchboard or your property manager.

    • For non-urgent matters, please email us at eiendom@frost.no.

    • Each entrance has a dedicated mailbox where you can leave written messages for us.

    When should you contact Belfor (phone: 03360)?

    • For after-hours emergencies like a broken window, water leak, blocked drain, etc.

    • For lockout situations due to lost keys.
      Note: If the issue is due to negligence by you or someone in your household, related costs will be billed to you afterward.

    Emergency numbers:

    • Ambulance: 113

    • Police: 112

    • Fire Department: 110

  • Lockout Assistance

    If you’ve lost or misplaced your keys and need help getting back in, Belfor (SSG) can assist.
    Contact them directly at 03360.
    Fees (billed later by Frost Eiendom based on Belfor’s invoice):

    • Weekdays 07:00–20:00: NOK 950

    • Outside these hours: NOK 1,285

  • Fire & Safety

    Frost Eiendom takes fire safety seriously. A comprehensive fire alarm system is installed across buildings in Ola Frosts veg 1, 2, 3, and 4. If a fire breaks out in one apartment, all units will be alerted and the fire department is notified.

    If there’s a false alarm, you can deactivate it via the override panel on each floor—but you must do so within 4 minutes, or the entire building will be alarmed.

    Ola Frosts veg 1

    Fire hoses are located under the kitchen sink in each apartment. The alarm system is hardwired (no battery replacement needed).
    Override panels are located in ground-floor apartments and at the start/end of each walkway on floors 2–4.

    Read the fire instructions for Ola Frosts veg 1 (Norwegian only).

    Ola Frosts veg 2A

    Fire hoses in the main staircase; two foam extinguishers per corridor. The alarm system is hardwired.
    The override panel is in the corridor by the main staircase.

    Read the fire instructions for Ola Frosts veg 2A (Norwegian only).

    Ola Frosts veg 2B, C, D og E

    Foam extinguishers in each apartment; hardwired alarm system.
    Override panel at the main entrance on the ground floor.

    Read the fire instructions for Ola Frosts veg 2B–E (Norwegian only).

    Ola Frosts veg 3

    Fire hoses by the elevator on each floor; hardwired alarm system.
    Override panel in the janitor’s closet in each corridor.

    Read the fire instructions for Ola Frosts veg 3 (Norwegian only).

    Ola Frosts veg 4

    Fire hoses in the main staircase; two foam extinguishers per corridor. Hardwired alarm system.
    Override panel in the corridor by the main staircase.

    Read the fire instructions for Ola Frosts veg 4 (Norwegian only).

  • House Rules

    Download House Rules for Ola Frosts veg 1-5 here.

  • Rental Agreement

    Your lease agreement can be accessed under “Lease Contract” on Min side (hybel.no).

  • Termination (Notice Period)

    All rental contracts at Tempe require a three-month notice, effective from the 1st of the month. The lease ends at 12:00 PM on the last day of the month. Notice must be submitted in writing—either via email or on Min Side. See section 12 of your lease for instructions on returning the apartment.

    Your property manager will contact you after receiving notice to schedule a handover—this helps assess any required repairs and clarify responsibility.

    Deposits are refunded after the handover is approved. We’ll need your new address, bank account (if applicable), and invoices for any deductions.

    Contact info for notices:

    Here’s a checklist for cleaning and tidying before move-out for Ola Frosts veg 1–5 (Norwegian only).

  • Electricity Settlement

    Electricity is billed twice a year—June and December. The difference between your advance payments and actual use is either invoiced or credited.

    Annual usage varies based on habits, weather, temperature, and energy prices. Each unit pays based on its share of the building’s total area.

    Read the energy agreement for Ola Frosts veg 1–5 here (Norwegian only).

    We encourage energy-saving habits such as:

    • Turning off unused lights

    • Shorter showers

    • Lowering bathroom temperature

    • Turning down heaters when away

    • Using LED bulbs

    • Unplugging game consoles and chargers when not in use

  • TV & Internet

    Broadband services are provided by Telia; you can view information letters from Telia here.

    If you have issues with TV or internet or want to order add-ons, contact Telia at 92 40 50 50 or via their customer service: www.telia.no/kundeservice/kontakt-oss/.

    How to access the services included in your rent:

    Contact Telia to receive equipment that’s personal to you during your tenancy. This must be returned if you move.

    How to retrieve your equipment:

    Visit Telia stores (Trondheim Torg or City Syd) during shopping center hours—bring ID and proof of residence.

    Is the equipment difficult to install?

    The equipment comes with clear instructions in Norwegian. Telia offers paid installation assistance. If you pick up the equipment yourself, you can also receive setup advice.

    Want to order add-on services?

    These can be ordered at any time through Telia and are activated immediately.

    Internet upgrade prices (from Dec 1, 2023):

    • With TV & broadband:

      • 100/15 Mbps – NOK 209

      • 250/20 Mbps – NOK 259

      • 500/20 Mbps – NOK 369

      • 750/25 Mbps – NOK 429

      • 1250/50 Mbps – NOK 679

    • Broadband only:

      • 1250/50 Mbps – NOK 479

    Returning equipment when moving:

    Return it at a Telia store (Trondheim Torg or City Syd), following store hours. Modem and TV box must be returned—alternatively, you can ship them after contacting Telia for instructions.

  • Maintenance Information

    When renting from us, you are responsible for keeping the apartment in good condition. See section 10, paragraph 3 of your lease for details.
    Here are key maintenance routines for cleaning drains and kitchen hood filters:

    Bathroom:

    • Clean drain at least twice per year.

    • Clean sink and washing machine trap once per year.

    • Clean shower head annually.

    • Clean the bathroom extractor: remove the cover, clear debris, wipe with water, dry with paper. Do at least once a year or as needed.

    A clogged exhaust system can reduce ventilation in both kitchen and bathroom—regular cleaning is essential for good air quality.

    Kitchen:

    • Clean the kitchen sink trap at least once per year. Don’t pour grease or food waste down the drain—collect it (e.g., in a milk carton) and dispose of it as residual waste.

    • Kitchen hood: remove and soak filter in warm water and ammonia; rinse and repeat until clean. Clean inside the hood and filter at least twice per year. Replace the charcoal filter as needed—contact us to order replacements.

    Note: After cleaning, ensure all fittings (gaskets, nuts, clamps, pipes) are secure. Watch for leaks in cabinets during the first few days.

  • Rental Guarantee

    In collaboration with Tryg Insurance, we offer an excellent alternative to a traditional deposit account. When purchasing a deposit guarantee, you only pay 14% of the deposit amount, avoiding tying up a large amount of money. The guarantee provides equivalent security for the landlord.

    Depositumsgaranti fra Tryg Forsikring

     

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